Return & Shipping

Shipping & Co

Shipping & Return

How is the delivery?

Packages are delivered directly in mailboxes for most of deliveries in Uk and France and do not require a signature, so no direct contact due to the current health situation.

What are the delivery times?

We remind you that all delivery times are to be counted in working days. These delivery times are given as an indication and remain dependent on the carriers. Curanomy cannot therefore be held responsible in the event of late delivery. Delivery costs cannot be reimbursed if the delivery times are not respected by the services.

The selection of your Mondial Relay pick-up point is made when validating the order and after payment, then wait a few moments for the page to refresh. Without your selection, the order is likely to be shipped to the address we have in our possession to prevent your order from being blocked and delivery being delayed.

Which countries do you deliver to?

Curanomy currently delivers to Europe. (Albania, Germany, Andorra, Armenia, Austria, Belgium, Belarus, Bosnia And Herzegovina, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Holy See (Vatican City State), Finland, Georgia, Gibraltar, Greece, Hungary, Ireland , Iceland, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Republic of Monaco, Montenegro, Norway, Netherlands, Poland, Portugal, Romania, United Kingdom, San Marino, Serbia, Slovakia, Slovenia, Sweden, Czech Republic, Turkey, Ukraine) and in the Maghreb (Algeria, Morocco, Tunisia)

Return deadlines

You have 14 days after receipt of your order to return any products you do not wish to keep. These products must be sealed, unopened and in their original condition.

Will I have to pay customs fees upon receipt of my order?

Customs charges are specific to each country and depend on the amount of your order.

Health Tests

At-home Curanomy tests: Lab return and results

Return to lab

All you have to do is send your Curanomy Health Check-up test back to our laboratory. All of this is at no cost to you. Follow the guide!

- Activate the health test on your user account (website) with the identifier written on the test card.

- Answer short questions, to a better assessment of your health, it's fast! All your data is treated confidentially and securely.

- Place the tube / card in the stamped envelope.

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4 - Return everything to the post office near you, according to the deadline indicated for each Curanomy health check-up test.

Receive Curanomy test results

Curanomy supports you at all times.

After taking your test, you will receive your results online with special personalized advices, easy to apply in your daily life.