FAQ

Shipping & Co

Shipping & Return

How is the delivery?

Package are deposited directly in mailboxes for all deliveries in France and do not require a signature, so no direct contact due to the current health situation.

What are the Shipping options?

We remind you that all delivery times are to be counted in working days. These delivery times are given as an indication and remain dependent on the carriers. Curanomy cannot therefore be held responsible in the event of late delivery. Delivery costs cannot be reimbursed if the delivery times are not respected by the services.

The selection of your Mondial Relay pick-up point is made when validating the order and after payment, then wait a few moments for the page to refresh. Without your selection, the order is likely to be shipped to the address we have in our possession to prevent your order from being blocked and delivery being delayed.

Which countries do you deliver to?

Curanomy currently delivers to Europe. (Albania, Germany, Andorra, Armenia, Austria, Belgium, Belarus, Bosnia And Herzegovina, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Holy See (Vatican City State), Finland, Georgia, Gibraltar, Greece, Hungary, Ireland , Iceland, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Republic of Monaco, Montenegro, Norway, Netherlands, Poland, Portugal, Romania, United Kingdom, San Marino, Serbia, Slovakia, Slovenia, Sweden, Czech Republic, Turkey, Ukraine) and in the Maghreb (Algeria, Morocco, Tunisia)

Return deadlines

You have 14 days after receipt of your order to return any products you do not wish to keep. These products must be unopened and in their original condition.

Will I have to pay customs fees upon receipt of my order?

Customs charges are specific to each country and depend on the amount of your order.

Customers & Subscriptions

Customer Accounts and Subscriptions

How to create my account ?

Create a Curanomy customer area by clicking on "Connection" at the top right of the screen, then "Create an Account" and follow the instructions. Creating your Curanomy account will only take a few seconds.

How do I log in to my customer account?

To connect to your Curanomy space, click on "Connection" at the top right of the screen. Simply fill in your email address and your password then validate!

How do I manage my subscription?

When you place an order on Curanomy, you have the option of taking out a subscription, and receiving your favorite products regularly, at the frequency of your choice. To do this, simply validate your basket, then
check the box corresponding to the subscription formula before payment.

Your subscription can be managed do it via your customer area! You can choose at any time to withdraw products from the subscription, to cancel it, or to modify the frequency of sending the package.

To cancel the subscription in full, be sure to cancel each of the products that made up your order, if necessary the termination will not be effective.

How can I use my Curanomy Pass?

We sell a Curanomy pass on the site, which allows you to have free delivery, regardless of the amount of your order. This pass is priced at 29.99 euros, and is nominative. When you validate your order and you have the Curanomy pass, the deduction of transport costs is automatically applied to the amount of your basket.

Attention, this product cannot be purchased to be offered as a gift card.

Health Curanomy Tests

Curanomy Health tests: How do they work?

Take your Curanomy health Test in just a few steps

Curanomy's health At-Home Tests are designed to be easy to perform. For this, make sure you have all the necessary items in the kit - lancet, ID card, blood collection tube / card, dressing.


1
- Create your user account quickly, on curanomy.com: with
your email and a password.


2
- Take a few drops of blood (for our Curanomy blood analysis tests), with the lancet provided. To do this, prick the tip of one of your fingers (the middle finger is the easiest), with the lancet placed at an angle.


3
- Drop the blood in the tube / the blood card provided in the Curanomy test.


4
- Stick the sticker with the identification number of your health test

Return to laboratory

All you have to do is send your Curanomy Health Check-up test back to our laboratory. All of this is at no cost to you. Follow the guide!


1
- Activate the health test on your user account (website) with the identifier written on the test card.


2
- Answer short questions, to a better assessment of your health, it's fast! All your data is treated confidentially and securely.


3
- Place the tube / card in the stamped envelope.

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4 - Return everything to the post office near you, according to the deadline indicated for each Curanomy health check-up test.

Receive Curanomy's test results

Curanomy supports you along the way.

After taking your test, you will receive your results online with personalized advice, easy to apply in your everyday life.