General Terms & Conditions of Sale
Terms and conditions
ARTICLE 1 - DESIGNATION OF THE SELLER
This Curanomy.com site is published by Curanomy ltd whose registered office is Frederick Street, Kings Cross, London WC1X 0ND registered under number 13352771.
• ARTICLE 2 - GENERAL PROVISIONS RELATED TO THESE GENERAL TERMS OF SALE
1. Purpose of Terms of Sales
Terms of Sales are applicable exclusively to the online sale of Curanomy Ltd products on the Curanomy.com site, (hereinafter the site) whose access is open.
2. Scope of term of Sales
Term of Sales exclusively govern the online sales contracts of the products of Curanomy Ltd (hereinafter professional seller) to buyers who are consumers. (hereinafter consumers) and constitute with the online order the contractual documents binding on the parties, to the exclusion of all other documents, prospectuses, catalogs or photographs of the products which have only an indicative value.
The GCS are exclusively applicable to products delivered to consumers established in the United Kingdom, France and/or in a member country of the European Union and Morocco.
The GCS are written as well as all the contractual information mentioned on the site in English/French. A consumer within the meaning of these Conditions is any individual acting for purposes which do not relate entirely or mainly to his commercial, entrepreneurial, craft or professional activity. A trader within the meaning of these Conditions is any person acting for purposes related to his commercial, entrepreneurial, craft or professional activity, whether personally or through another person acting on behalf of the trader.
3. Availability and opposability of terms of Sales
Terms of Sales are directly made available to consumers on the seller's site. They are binding on the consumer who acknowledges, by ticking a box provided for this purpose, to have read them and to have accepted them before placing an order.
The validation of the order by its confirmation is worth approbation by the purchaser on terms of sales and this within the day of the order, the conservation and reproduction are ensured by the professional seller in accordance with article 1127-2 of the french civil code (former C. civ., art. 1369-4). p>
4. Modification of terms of sales
These termes of sales were updated on January 31, 2022.
The professional seller reserves the right to modify its terms of sales at at any time.
In the event of modification of the term of sales, their application is within the order's date, and a copy dated to date can be given to the consumer at his request. < /strong>
5. Clauses of terms of sales
The nullity of a contractual clause does not entail the nullity of terms of sales. The temporary or permanent non-application of one or more clauses of terms of sales by the professional seller does not constitute a waiver on his part of the other clauses of terms of sales which continue to produce their effects.
• ARTICLE 3 - PRODUCTS
The products sold via the website presents a description mentioning their essential characteristics within the meaning of Article L 111-1 of the french Consumer Code.
The photographs illustrating the products do not constitute a contractual document.
2. Use of products
The site offers for sale wellness and vitamin and mineral supplementation products. These products are intended for individuals only.
Some of the products offered on the site can be very concentrated, very powerful, which can be dangerous if used incorrectly. Curanomy Ltd provides consumers with the elements necessary for the proper use of the products.
The information provided on food supplements does not represent medical information. Any therapeutic use must be under the supervision of a qualified healthcare professional.
Curanomy Ltd cannot be held liable for damage caused by improper use of the products sold on its site or by the non- compliance with the precautions for use.
Furthermore, Curanomy Ltd offers its customers combinations of food supplements available on the site. As such, Curanomy Ltd recalls that the marketing of well-being products is regulated by the provisions of the Public Health Code and that any customer who combines different food supplements for the purpose of marketing them must comply with these regulations.
The products comply with the regulations in force relating to the safety and health of persons, the fairness of commercial transactions and the protection of consumers at the time of their placing on the market. The products comply with the requirements of European law in force at the time of their placing on the market.
4. Availability of stocks
The products are offered and delivered within the limits of available stocks.
In the event of unavailability of the product ordered, the seller will immediately informs the buyer and can offer him a product of equivalent quality and price or, failing that, a voucher for the amount of the order that can be used for any future order.
En in the event of the buyer's disagreement, the seller shall reimburse the sums paid within 5 working days.
Apart from the reimbursement of the price of the unavailable product, the seller is not liable for any compensation cancellation, unless the non-performance of the contract is personally attributable to him.
3. Resale of products
The products sold on the site cannot be resold without the written agreement of the company Curanomy Ltd.
The products sold on the site cannot be repackaged and resold without the written agreement of the company Curanomy Ltd.
• ARTICLE 4 - PRICE
Prices, in accordance with article L. 112-1 of the french consumer code, are indicated, for each of the products appearing in the catalog electronically, in euros all taxes included, generally excluding delivery and transport costs mentioned before validation of the order and invoiced in addition.
The total amount owed by the consumer is indicated on the confirmation page of the order.
The price of the product is that in force on the day of the order.
The selling price of the products does not include the shipping costs invoiced in addition to the price .
In case of price discount, the professional seller agrees to apply the promotional price to any order placed during the period of the advertising made for the discount.
< em>2. Modification
The professional seller reserves the right to modify its prices at any time, while guaranteeing the consumer the application of the price on the day of the order.< /p>
Additional transport, delivery or postage costs (to which must be added any other costs borne by the seller), of which the customer may have become aware before the order, are fixed on the order form.
• ARTICLE 5 - OFFER
The online sales offers presented on the site are reserved for consumers residing in France and/or in a member country of the European Union Switzerland, United Kingdom or Maghreb (Morocco, Tunisia Algeria) and for deliveries in the same areas mentioned as delivery destination (delivery costs may vary).
The online sales offers presented on the site are valid, in the absence of indication of a particular duration, as long as the products appear in the electronic catalog and in the limited stocks available.
The acceptance of the offer by the consumer is validated, in accordance with the double-click process, by the confirmation of the order.
• ARTICLE 6 - ORDER
1. Steps the contract finalization
To place an order, the customer, after having filled his virtual basket indicating the selected products and the desired quantities, then clicks on the "Order" button. and provides delivery and payment information.
Before clicking on the "Confirm order" button, the customer has the opportunity to check the details of his order and its total price and return to the previous pages to correct any errors or possibly modify the order.
Confirmation of the order entails acceptance of terms of sales and forms the contract.
An e-mail confirming receipt of the order and its payment is sent by the seller as soon as possible.
2. Order modification
Any order modification by the customer after confirmation of his order is subject to acceptance by the professional seller. The professional seller reserves the right to make changes to the ordered product that are linked to technical developments under the conditions provided for in Article R. 21-4 of the Consumer Code.
< em>3. Validation of the order
The professional seller reserves the right to refuse any order for legitimate reasons and more particularly if the quantities of products ordered are abnormally high for buyers with the quality of consumers. The seller may also refuse or delay the processing of an order if he suspects any fraud whatsoever, such as identity theft or theft of means of payment.
• ARTICLE 7 - CONTRACT
The sales contract is formed when the consumer sends the confirmation of his order.
2. Archiving and proof
The archiving of communications, purchase orders and invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with article 1360 of the civil code (former C. civ., art. 1348). These communications, purchase orders and invoices can be produced as proof of the contract.
• ARTICLE 8 - PAYMENT
The price is due in full after confirmation of the order. Payment is made immediately upon ordering by credit card.
2. Securing the payment
The site has an online payment security system allowing the consumer to encrypt the transmission of his bank details via the payment server of the platform security payment. At no time will the consumer's bank details pass through the computer system of Curanomy Ltd.
Payment can be made via any of the payment methods mentioned in the Seller's online store.
• ARTICLE 9 - DELIVERY
Delivery means the transfer to the consumer of physical possession of the goods.
2. Shipping Time
Under normal conditions, the professional seller will process the order as soon as possible from Monday to Friday, excluding holidays. Curanomy Ltd undertakes to ship orders within 48 working hours following validation of the order and subject to available stocks.
3. Delivery time
The prepared order will be delivered to La Poste or its subsidiaries (letter followed, Colissimo, Delivengo, etc.) or to Mondial Relay, or Amazon, at the customer's choice. , for delivery within 4 to 7 days in Metropolitan France or Belgium.
Orders to overseas territories or abroad will also be shipped by the same services or their subsidiaries and delivered by their partner local. Delivery times differ according to region or country of delivery.
A fast delivery option is offered from Monday to Friday for customers whose delivery address is located in London or Paris. Orders validated before noon are processed the same day to be delivered by the address indicated. Beyond 12 noon, delivery will be made in the evening of the 3rd working day. In case of impossibility of delivery because of the customer, the responsibility of Curanomy Ltd could not be engaged.
In order to facilitate the delivery of the order by the carrier, the customer undertakes to make the necessary efforts allowing the parcel to be delivered: name visible on the mailbox, transmission of the digicode, telephone number.
4. Late delivery
In the event of a delay in delivery of more than 7 working days, the customer must inform Curanomy Ltd customer service who will implement the necessary actions and adapted.
5. Place of delivery
The products are delivered to the address indicated by the customer on the order form.
6 . Product conformity
If the product does not comply with the order, the consumer must send a complaint to the professional seller with a view to obtaining the replacement of the product or possibly the resolution of the sale.
7. Transfer of ownership
From the delivery date indicated in the order form, the ownership of the product is transferred to the buyer, except in the case where the payment full price was not cashed on order.
• ARTICLE 10 - PRODUCTS RETURN AND RIGHT OF WITHDRAWAL
The consumer has a right of return of fourteen days from receipt of his order to return any item that does not suit him and request an exchange or refund, with the exception of the return costs which remain payable.
The right of withdrawal can be exercised with our customer service directly from our website in the "Contact us" section. We will send you an acknowledgment of receipt of the withdrawal without delay on a durable medium (e.g. by e-mail).
You can use the model withdrawal form, but it is not mandatory.
(Please complete and return this form only if you wish to withdraw from the contract.)
- For the attention of Curanomy Ltd, 2 Frederick Street Kings Cross London WC1X 0ND UNITED KINGDOM email@example.com
- I/We (*) hereby notify you of my/our (*) withdrawal of the contract relating to the sale of goods (*) / for the provision of services (*) below
- Ordered on (*) / received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only in case of notification of this form on paper) -Date
(*) Strike out what does not apply.
Returns must be made in their original condition and complete, allowing them to be resold in new condition. Any product opened or damaged by the consumer will not be taken back.
In the event of withdrawal Curanomy Ltd will refund all payments received. Either by re-crediting the consumer's credit card or Paypal account, or by bank transfer depending on the method of payment for the order.
Curanomy Ltd may defer reimbursement until receipt and verification of the products.
Exception to the right of withdrawal Exercising the right of withdrawal is excluded for the following contracts: - contracts for the supply of goods likely to deteriorate or expire rapidly; - contracts for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
• ARTICLE 11 - PROCESSING OF PERSONAL DATA
• ARTICLE 12 - DISPUTE RESOLUTION
Curanomy Ltd cannot be held liable for damages resulting from improper use of its products.
In the event of a dispute, you must first contact the company's customer service department by email (firstname.lastname@example.org) to try to resolve this dispute informally.
• ARTICLE 13 - APPLICABLE LAW
This contract and the T&Cs governing it are subject to UK law.
If a Customer is acting as a consumer in accordance with clause 1.2, any contractual relationship between the parties is governed by the law of the country where Customer is domiciled, excluding the United Nations Convention Governing Contracts for the International Sale of Goods, and Customer shall be under the exclusive jurisdiction of the courts or tribunals of the state in which Customer resides with respect to any dispute under these relationships. If a Customer acts as a consumer in accordance with clause 1.2, any contractual relationship between the parties is governed by the law of the country where the Customer is domiciled, excluding the United Nations Convention governing contracts for the international sale of goods, and the Customer will be under the exclusive jurisdiction of the courts or tribunals of the State where he resides regarding any dispute within the framework of these relationships.
Information on online dispute resolution
The European Commission provides through its website the following link to RLL platform. This platform is an entry point for the non-judicial resolution of disputes arising from online sales and service contracts concluded between consumers and merchants.